Refund Policy

Last updated October 12, 2026

Try it before you pay

Every new company gets a 14-day free trial with no payment card required. The trial is the full product, not a limited version. We would rather you decide during the trial than pay for something that turns out not to fit.

Monthly subscriptions

Subscriptions are billed monthly in advance. You can cancel at any time by emailing support@restaurantopsapp.com from the address on your account. Cancellation stops all future charges and your access continues to the end of the period you have already paid for.

We do not refund part of a paid month, and we do not prorate when you cancel partway through one. Duplicate and accidental charges are covered below.

Duplicate and accidental charges

We refund duplicate charges, charges on an account you did not intend to create, and charges that resulted from a billing error on our side in full, without argument. Tell us and we will fix it.

Onboarding and Data Setup

Onboarding and Data Setup is a required one-time service, $299.00 for your first location and $149.00 for each additional location, charged on your first invoice alongside your first month (or when you add a location). We walk your storage areas, load up to 5 suppliers from your invoices, cost up to 15 of your recipes and train your team to run counts.

It is refundable in full at any time before we begin the work, including if you change your mind straight after checkout. Once the work is complete it is not refundable, because the labor has been performed and the costed data is in your account. If work has started but is not finished, we refund the portion not yet delivered.

It is charged once per location and never again for the same location. If you cancel your subscription and come back later, you are not charged for setup a second time.

If the product does not work

If the service has a fault that stops you using what you paid for and we cannot fix it in a reasonable time, we will refund you. This is not conditional on how long you have been a customer.

How to request a refund

Email support@restaurantopsapp.com from the address on your account and tell us what you would like refunded and why. We reply to refund requests within 2 business days. Approved refunds go back to the original payment method through Stripe and typically appear within 5 to 10 business days, depending on your bank.

Before you dispute a charge

If you see a charge you do not recognize it will appear as RESTAURANTOPSAPP on your statement. Please contact us before filing a dispute with your bank. We would rather refund you directly and quickly than have you wait on a bank investigation.

Your data after a refund

A refund does not delete your data. If you want your account and data removed, ask us and we will delete it as described in our Privacy Policy.